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11 Ways to Fix We couldn’t complete the updates, undoing changes in Windows 10

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5 years ago

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How to solve the error message “ We couldn’t complete the updates, undoing changes – don’t turn off your computer ” on Windows 10? If you are experiencing this problem then you have come to the right site because this article will help you to get out of the problem.

Well, this Windows 10 is the latest edition of the Operating System made by Microsoft and like all other OS Windows 10 also definitely has a lot of problems. But what I’m focusing on here is when downloading a new update ( update ) and restarting the PC, the update process just crashes and Windows can’t start and what appears is an error message, read more.

And it turned out that we were just stuck in the message then I tried to wait until it was finished but in the end it didn’t work, it just restarted  by itself. In addition to the error above after the restart process is  complete, you may start seeing some progress messages like this:

“Installing Updates 15% We couldn’t complete the updates, Undoing changes, Don’t turn off your –  computer Restarting” and I have good news that the process goes up again to 30% and the bad news is the computer restarts again and this will continue to occur if you do not make changes to your PC.

Cause of error We couldn’t complete the update, undoing changes

  • Windows Update can’t download smoothly. If the updates that Windows installed don’t download properly, this could cause an error to appear.
  • Insufficient hard disk space. In some cases, if you don’t have enough space for updates on your system volume, the problem could also be because of that.
  • The update was interrupted during installation. If the update is interrupted during the installation process like PC shuts down, etc. Errors can be caused by it.
  • System files are corrupted. Another factor causing this problem to appear is your corrupted system files.
  • There are applications, drivers etc that are not compatible with your PC. If indeed you have recently installed additional applications then it is highly recommended to delete them.

How to solve the error message We couldn’t complete the updates, undoing changes

Run CMD (Command Prompt) in Administrator mode.

Now type the following code then hit enter for each line of code:

  1. net stop wuauserv
    2. net stop bits
    3. net stop cryptSvc
    4. net stop msiserver

Then open file explorer then delete all files and folders in  C:WindowsSoftwareDistribution .

Now open CMD again and still in admin mode then type the following code and hit enter:

  1. net start wuauserv
    2. net start cryptSvc
    3. net start bits
    4. net start msiserver

Restart your PC to save the rules.

Try to reinstall Windows updates and this time it should work.

If you’re afraid you’re having the same or another problem, you can create a restore point before you download Windows updates.

Download Windows Update Troubleshooter

  • Please download Windows Update Troubleshooter .
  • Once the file is successfully downloaded, double click on the file to run it.
  • Select Windows Update and click Next .
  • Follow the instructions given.
  • If a problem is found, please click ” Apply this fix “.
  • Please to install Windows updates again.

Run the Readiness App

  • Press the Windows icon + R , then type services.msc .
  • Many services will appear in a new window, please look for a service called App Readiness and then double click it.
  • Change the Startup Type to Automatic and click Start .
  • Click Apply and then click OK .
  • Restart your PC and the problem should be resolved.

Disable Automatic Updates

  • Please press Windows + R again and type services.msc .
  • Now locate the service named Windows Updates and double click on the service it.
  • Change the Startup Type to Disabled then click Stop .
  • Click Apply then OK .
  • Restart the PC and try to reinstall Windows updates.

Increase Partition Size for System

Note: If you are using Drive Encryption like Bit Locker then you will need to remove it.

  • You can increase the partition size manually or using the EaseUS application .
  • Press Windows + R and type diskmgmt.msc .
  • Now to increase the size of the Partition you must at least have one empty partition first.
  • To create it, right-click on the partition to be freed and then click Shrink Volume .
  • After that, right-click on the partition that was successfully shrink and then click Extend Volume .
  • Restart the PC and the error message should no longer appear.

Use Alternative Method

If the five methods above still don’t solve your problem, maybe you can use the alternative methods below:

  • First, you can download CC Cleaner for and run a scan to fix registry problems.
  • Second, create a new admin account and you can run updates using that account.
  • Third, if you know which update is causing the problem then you can download it manually and try to install the update. The update file can be seen here:  https://catalog.update.microsoft.com/ .
  • Fourth, remove any kind of VPN installation on your PC.
  • Fifth, try to turn off antivirus and turn off Windows Firewall.
  • Sixth, try to refresh the PC and the system will automatically fix the problem if detected.

Note: The method below is a way for those of you who cannot enter the Windows menu and if you can enter the Windows menu then you must try the method described above.

Use System Restore

  • You must have a cassette / Flashdisk containing a bootable Windows 10.
  • Restart your Windows 10.
  • During the restart process, please enter the BIOS and on the boot menu select USB or DVD/CD according to the bootable you entered, whether flash or cassette.
  • Restart your PC.
  • If bootable is detected, Windows setup will appear then click Repair your computer .
  • After that on the Choose an option menu , select Troubleshoot .
  • After entering the Troubleshoot menu, select Advanced Options .
  • Then, on the Advanced options menu click System Restore .
  • Select the restore point that was created before the Windows update.
  • When Windows restarts you won’t get any more error messages.
  • If this method works then you should keep trying method no 1 above.

Delete Problematic File Updates

  • Do the same thing as number 7 above until you enter the Windows setup menu.
  • Still the same, please click Repair your computer .
  • Go to the Troubleshoot → Advanced Options → Command Prompt menu .
  • Type the following code and hit enter at each line of code:
  1. cd C:Windows
    2. del C:WindowsSoftwareDistribution*.* /s /q
  • Close the command prompt and restart your PC.
  • You will be able to enter the Windows menu.
  • If the error message sometimes still appears then you should try methods 1-6 above.

Run SFC and DISM

  • Still run the command prompt in the manner described above.
  • Type sfc /scannow in cmd and press enter.
  • Wait until the scanning process is complete usually takes 5-15 minutes.
  • If so then type the following code and press enter on each line of code:
  1. Dism /Online /Cleanup-Image /CheckHealth
    2. Dism /Online /Cleanup-Image /ScanHealth
    3. Dism /online /Cleanup-Image /startcomponentcleanup
    4. Dism /Online /Cleanup-Image /RestoreHealth
  • Attention: the above process is not a fast process, this process can take up to 2 hours or even 5 hours according to your computer specifications.
  • After the Dism process is run, then you repeat again method no 2 in this section.
  • Restart the PC and the problem will be resolved.

Turn off Secure Boot

  • Restart your PC.
  • When the computer starts up, please enter the BIOS menu.
  • Find the Secure Boot setting and change it to disabled , usually Secure Boot is on the Security tab, Authentication Tab, or Boot Tab.
  • Caution: After disabling Secure Boot, it may be difficult to re-enable Secure Boot unless you have to factory reset your PC.
  •  Restart your PC and the error should no longer appear.
  • If successful, please re-enable secure boot earlier.

Remove System Reserved Partition

Open CMD like method no 8 above and enter the following code:

  1. bcdboot C:Windows /s C:
    2. diskpart
    3. list vol
    4. select vol (Select System Volume)
    5. act
    6. list vol
    7. select vol (Select System Reserved Volume)
    8. inactive
    9. exit

You can see the system volume and system reserved volume in the info and label section of cmd.

Configure BCD with the following code:

  1. bcdedit /set {bootmgr} device partition=C:
    2. bcdedit /set {default} device partition=C:
    3. bcdedit /set {default} osdevice partition=C:

Before making changes or rebooting , make sure you have Windows installation DVD or WinPE/WinRE Cd or USB flash Drive in case of Windows Boot failure. If Windows won’t boot, use the Windows installation disc to boot  which can be seen here: How to Make a WinPE Bootable USB .

After that, at the command prompt type the following code:

  1. bootrec /fixmbr
    2. bootrec /fixboot
    3. bootrec /rebuildbcd

After the reboot process , move WinRE from the system reserved partition to the system partition .

Now reopen the command prompt and type the code below and change the drive letter according to your partition letter which can be seen on diskpart.

  1. diskpart
    2. list vol
    3. select vol <Recovery Volume>
    4. assign let=R
    5. Disable WinRE:
    6. reagentc /disable
  1. Remove WinRE from the reserved partition with the code  rd R:Recovery .
  2. Copy WinRE to the system partition with the code  robocopy C:WindowsSystem32Recovery R:RecoveryWindowsRE WinRE.wim /copyall /dcopy:t .
  3. Configure WinRE :  reagentc /setreimage /path C:RecoveryWindowsRE .
  4. Finally enable WinRE :  reagentc /enable .
  5. For future use, create a new partition at the end of the drive (after the OS partition) and save the WinRE and OSI (Original System Installation) folder containing all the files contained in the Windows 10 DVD. Make sure you have enough free space on your hard disk to create this partition drive (usually 100GB). If you choose to create this partition, it is important that you set the partition ID flag to 27 (0x27) using Diskpart, which determines that it is the Recovery partition.

The final word

If nothing else works then Restore your PC to an earlier time ( restore point ), remove the problematic update from Control Panel, disable automatic updates and use your PC normally until Microsoft attempts to fix this update issue. In a few days, maybe 20-30 days, try to install the update again, if it still fails, please try the above method again. As for if you don’t want Windows updates and want Windows to return to normal then the most effective solution is to reinstall.

That’s about How to Overcome We couldn’t complete the updates, undoing changes in Windows 10, please ask if there are other problems in the comments section. Thank you..

 

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