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Do employment background checks help create a better customer experience?

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The customer is always right. If you’re a business owner you know that and you’ve probably told your employees a million times the customer should always be happy, or else they might take their business elsewhere. The problem is what can Australian business owners do to make sure this is always the case? Can background checks help with that?

The importance of pre-employment background checks

The employees are the face of your company, especially those who interact with your customers on a daily basis. Many Australian companies have strict dress codes for those employees who work directly with the customers, but looks aren’t everything.

To understand the importance of criminal police checks, let’s examine a hypothetical situation. Say you own a shoe store visited by hundreds of women of all ages every day.

What if one of your salespersons happens to be a guy with a history of sexual harassment? Can you even imagine what a nightmare experience one of your customers might have if that guy starts making inappropriate comments or touching her legs while presenting her with various pairs of shoes? Many women are afraid to say anything in such a situation because they might be ashamed of what just happened, but you can bet that customer will never set foot in your store again. And will tell all her friends to stay away.

Or let’s take another scenario, with an employee with a criminal record for various acts of violence. A short-tempered guy might easily become nasty if not downright violent with a demanding customer. Yes, some customers can be very difficult, but your staff should go out of their way to accommodate them because that’s how business works.

How to make police checks part of your hiring strategy

No business wants to be dragged into a public scandal and the only way to avoid that is to make sure your employees are not dangerous. One way of doing that is checking their criminal history.

To avoid awkward situations, you can write that down in the job ad. ‘Selected candidates will have to submit to a national police check or an ancc police check from a character check agency like ANCC’. They’ve been informed now and if, for some reason, they do not want to have a background check they’d better not apply for that position.

Should this question surface during the job interview, your hiring manager can explain the reasoning behind this decision – the company wants to avoid being dragged into a public scandal. Also, add that the company uses the services of an online character check agency, so this won’t inconvenience the candidate in any way.

Another argument is that should such a situation appear, it’s not just the employee at-fault who might be facing charges, but also the company for failing to ensure public safety. At the very least, the company might be sued for negligent hiring.

Knowing that a candidate doesn’t have a criminal record doesn’t guarantee they won’t be causing any sort of trouble in the future, but the risks are significantly lower.

Then you can look at other things you need to do to create the best possible experience for your customers, like providing regular training for your employees and having them permanently monitored.

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Business

The Various Digital Marketing Tools Currently Available To Canadian Businesses

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If you have been thinking about talking to a digital marketing agency and getting them to set up a digital marketing campaign for your specific business then you are making a very smart decision here. It has been widely proven that digital marketing is the most effective way to reach out to your current customers and all those potential thousands of customers as well. Businesses that have embraced digital marketing have gone on to receive better quality traffic which resulted in more sales and higher profits.

Nobody expects you to know the ins and outs of digital marketing and so this is why you always reach out to a trusted agency like King Kong that can guide you in the right direction and point your business towards more profitability. There are many digital marketing tools currently available to your business and so the following are just some of the ones that you might want to consider.

    1. Social media – It will be difficult not to find someone who doesn’t have some kind of social media presence and many people admit to checking their social media page 15 times a day or more. This is where your business needs to reach out to your current and prospective customers and it is a great way to get answers from them immediately.
    2. Email marketing – This is a proven tried and tested method that many modern Canadian businesses are now using and everybody admits to checking their email at least once a day. It is the perfect tool for businesses no matter if they are big or small and you can let customers know about certain sales campaigns that are coming up.
  • Search engine optimisation – This is an incredible tool that helps to push your particular business website to the top of the popular search engine rankings where people will see it more and will hopefully click through to it. If your business is always featuring at the top of the search engine rankings then people will learn to trust it and they will find it much easier to make a purchasing decision because of it.

You need to know that there are many other digital marketing tools currently available to you and these three are just some of the popular ones. The important thing is to realise that digital marketing is the future for your business and so start using it today.

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Business

How to Find a Good Pest Control Company in Your City

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Finding a good pest control company may be a tedious task because you don’t know which one is genuine. Every company claims to offer the best services but may disappoint you later on. Not every pest control company gives the services just like pest control Nampa does. You can find a good one by comparing a few of them based on several factors.  With the right company, you can get rid of pests from your house and live a stress-free life. Some of the tips for choosing the best pest control company have been elaborated on below:

Following government regulations and certifications 

You should choose a pest control company that follows all the rules and laws pertaining to saving animals and nature. The government does not encourage killing animals and takes every step to prevent them. If the company follows all rules and regulations, you should choose to remove pests from your house. The products they use will be of high quality and safe for human beings and pets.

Trained professionals 

Pest control involves inspection of the house, identifying pests and choosing the best pest control method to eliminate pests from the house. All of these tasks require highly knowledgeable technicians and professionals. It is suggested to ask about their previous tasks performed in other houses. 

Make an appointment for the home inspection

It is a good idea to contact the pest control company that can come to your house and perform inspections. Depending on the type and nature of pests, they can give you the option to remove pests from your house. This way, you can also compare a few companies before finalizing the right one.

License and warranty 

Another important factor to consider is the license of the company. it is important to check whether the company is licensed to offer services in the town. Apart from this, you should check the warranty options given by the company. How long the company can remove the pests if they come back after the pest control?

Check reviews online

These days, these reviews are easily found online on several websites and the official website of the company. You can find out what others say through these portals and make the right decision to hire the best one. You can also contact their existing and past customers.

A good pest control company can make a great difference to your home’s safety and cleanliness. 

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German Vs Spanish: Which Language Should One Learn?

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Learning a new language and being bilingual can have many benefits. Besides being a gateway to improved job opportunities, cultural understanding, and personal growth. Learning a new language also has medical benefits. A study conducted by Italian researchers concluded that those with hereditary Alzheimer’s can delay symptoms for nearly 5 years by speaking bilingually regularly. One of the most difficult parts of learning a new language is choosing which one to learn. It is important to do your research instead of just following the masses. What may be good for one person, might not necessarily be good for others. 

Today, our comparison is between Spanish and German. Both languages hold a special place in global politics, technology, history, economics, and more. Spanish is more widely spoken than German, but depending on the situation may not be any more important. Both languages are easily accessible for English speakers with a variety of ways to learn them. You can get a tutor to teach you the language or you can even download a mobile application like Doulingo. It all depends on your preference for learning. You can also find forums where students discuss the best learning methods. 

Ease of access means that you can choose to learn either language without much trouble, hence it all boils down to which language is best for you. Today, we will do a concise analysis to help you decide which language to pursue. 

Which is Easier to Learn?

It is generally known that Spanish is easier to learn for English speakers. While German may not be considered an easy language to learn. It has not been classified as a difficult language to learn either. Both languages share certain linguistic derivations with English or have similar-sounding words. So vocabulary might not be a major issue with either language. 

Similarly, when writing the languages, the alphabets mimic the sound of the words. Which is another similarity between both languages with English. 

According to forums and language teachers, Spanish is probably easier to learn than German, especially in the early stages. However, difficulty levels are at the same level in the advanced learning stage. German has strict grammar rules that students must learn early on to move to the advanced stage. But once you get the hang of the grammar rules, it gets easier from there. Spanish in the initial stages is simpler to learn, but as you get into the advanced, complex stage. You are more likely to make mistakes, and learning becomes less enjoyable.

So if you are looking to learn the basics, just enough to get you by as a tourist. Then Spanish is easier to learn. But if you want to be bilingual or have career opportunities from your language skills, then both are almost equally difficult, with German ranking slightly higher on the difficulty index.

Factors to Consider

If you are confused about what language is best for you. Then maybe take a more data-based approach by considering the following factors.

Number of Speakers

Monetarily it might be beneficial to see how widely each language is spoken. Spanish has 500 million global speakers and German has nearly 100 million.

Spanish translation services are more in demand for this reason. However, such translations are relevant to specific industries like entertainment, media, and education. While industries like the Automotive industry or Renewable energy have German translations in more demand. 

Geography

You have to consider where you’re more likely to travel, work, or live. As you might know,  Spanish is spoken in 20 countries, mostly from Latin America. And German is used in European countries like Austria, Switzerland, and Germany. 

Hence naturally, professional German translation is in higher demand in Europe, while Spanish is in higher demand in the Americas. 

Economic Demand

Your education, experience, and background determine where your expertise is most needed. If, for instance, you have a degree in Electrical Engineering, learning German will provide more lucrative opportunities. If your degree is in Tourism, then Spanish is likely to be a better bet for you.

Personal Interest

You see, financial benefits are one thing. But it is not necessarily the only factor you should consider. Your interest makes life worth living, and money comes if you love what you do. So you should consider your interests, what you like to watch and listen to, where you prefer to travel, and more related things.

Potential Opportunities

Did you know that German speakers can get scholarships, grants, and jobs with more ease in Germany? Similarly, Latin American countries also offer language-based scholarships for international students. Moreover, there are certain job roles where you can earn more for being fluent in more than one language. 

Conclusion

When you have to choose between these two languages, carefully assess which one is best for you. Stats are almost nothing to the individual, it is all about you vs the situation. Getting it?  Even in a one-in-a-million chance, you could be that one! There are various factors to consider, and it is better to consider them thoroughly. Learning a language can potentially take months and years. It is a long-term commitment. Good Luck guys, Adiós! Verabschiedung!

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