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Do employment background checks help create a better customer experience?

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The customer is always right. If you’re a business owner you know that and you’ve probably told your employees a million times the customer should always be happy, or else they might take their business elsewhere. The problem is what can Australian business owners do to make sure this is always the case? Can background checks help with that?

The importance of pre-employment background checks

The employees are the face of your company, especially those who interact with your customers on a daily basis. Many Australian companies have strict dress codes for those employees who work directly with the customers, but looks aren’t everything.

To understand the importance of criminal police checks, let’s examine a hypothetical situation. Say you own a shoe store visited by hundreds of women of all ages every day.

What if one of your salespersons happens to be a guy with a history of sexual harassment? Can you even imagine what a nightmare experience one of your customers might have if that guy starts making inappropriate comments or touching her legs while presenting her with various pairs of shoes? Many women are afraid to say anything in such a situation because they might be ashamed of what just happened, but you can bet that customer will never set foot in your store again. And will tell all her friends to stay away.

Or let’s take another scenario, with an employee with a criminal record for various acts of violence. A short-tempered guy might easily become nasty if not downright violent with a demanding customer. Yes, some customers can be very difficult, but your staff should go out of their way to accommodate them because that’s how business works.

How to make police checks part of your hiring strategy

No business wants to be dragged into a public scandal and the only way to avoid that is to make sure your employees are not dangerous. One way of doing that is checking their criminal history.

To avoid awkward situations, you can write that down in the job ad. ‘Selected candidates will have to submit to a national police check or an ancc police check from a character check agency like ANCC’. They’ve been informed now and if, for some reason, they do not want to have a background check they’d better not apply for that position.

Should this question surface during the job interview, your hiring manager can explain the reasoning behind this decision – the company wants to avoid being dragged into a public scandal. Also, add that the company uses the services of an online character check agency, so this won’t inconvenience the candidate in any way.

Another argument is that should such a situation appear, it’s not just the employee at-fault who might be facing charges, but also the company for failing to ensure public safety. At the very least, the company might be sued for negligent hiring.

Knowing that a candidate doesn’t have a criminal record doesn’t guarantee they won’t be causing any sort of trouble in the future, but the risks are significantly lower.

Then you can look at other things you need to do to create the best possible experience for your customers, like providing regular training for your employees and having them permanently monitored.

Business

Use a Duvet to Sleep Comfortably

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Sleep is very important for a healthy life. Therefore you need to have enough sleep to keep your body and mind healthy. A duvet is a very important thing that can promote the quality of your sleep.

It is nothing but a kind of bedding that comes with a soft flat cover. This bedding is filled with either down or silk, cotton, wool, and sometimes feather so that it can trap the air inside and therefore provide you warmth.

If you are not having bed linen to sleep on, then you can definitely remove the duvet cover and then use it as bed linen. The special kind of mattress originated in rural Europe and from there it spread all through the world.

Description of a Duvet

Modern duvets work as sleeping bags. You can use the cover as the bedsheet and cover yourself with a thick cover. Since it contains stitches along, there is no fear that the fillings will come down. It often helps you to reduce the complexity of making a bed. On the contrary, there is no hassle to carry a duvet since you can put it inside a packing case too.

Difference between a Duvet and a Comforter

There is no such huge difference between a duvet and a comforter. Both of them provide warmth to you. But there are some minor differences that can differentiate them.

  1. The first thing about a duvet is that it is very much lightweight and is very easy to carry. You can put a duvet on the bed and therefore it will change the look of the bed as well.
  2. On the contrary, a comforter is flat and you need to layer them with blankets to keep yourself safe in the winter seasons.
  3. A duvet comes with a protective cover and therefore it keeps the duvets from getting dirty.
  4. On the other hand, there is no outer cover on a comforter and thus you need to wash it at regular intervals to keep it clean and tidy.
  5. The manufacturers fill the duvets with such materials which can trap the air inside it and therefore the air traps the warmth too. They are fluffy and therefore provide more warmth to the user.
  6. Since the comforters come in one piece there is no mechanism to trap the warmth inside them. You need to layer blankets one after one so that you can get more warmth from them.
  7. You can always use a duvet as bedding and you don’t need to carry so much material with you to have your bed on your trip.
  8. A comforter is never enough to complete your bedding actually. You require having a mattress at least along with a cover of the comforter to complete your bedding.

Therefore it is up to you whom one you will choose to make your bed more comfortable. You can choose the best one according to your likings and you can’t go wrong with it.

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Why is it so important to install high quality windows?

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House is made up of different elements. This includes features such as doors, furniture, carpeting, tiles, electronic appliances, lighting fixtures, plumbing fixtures and much more. Similarly, window is one of the very important elements which have a critically important role.

Given its importance, a lot of people do not spend money in installation of high quality windows. Instead, they tend to install cheaper options which compromise on the quality. Here are some of the important reasons why it is so essential to install quality windows in your house:

  • Effective insulation

The first and foremost reason to install high quality windows is effective insulation. Insulation is basically the ability of your house to retain heat. Thus, if the room is effectively insulated, it will remain warm during winters and cold during summers. The heat retention will ensure that the warmth in the room does not escape easily. High quality windows ensure that the room remains insulated in the most effective manner. This can be a major benefit for house owners.

  • Energy efficiency

A lot of homeowners are not aware of how quality windows can result into energy efficiency. As mentioned above, windows can help in increasing the ability to retain heat. This will directly reduce the burden on your energy bills. There will no need to use air conditioners during summers and heaters during winters. This will increase the overall energy efficiency and furthermore, help you save a great deal of money on the energy bills.

  • Noise cancellation

There are some houses, buildings and offices which requires noise cancellation due to the locality they have been situated in. Some structures are located in highly noisy areas. High quality windows normally have more than one layer of glass panes. This ensures that the noise from the outside does not enter into the room. Noise cancellation ability is one of the major reasons to get good quality windows from professional services such as vinduer.

  • Aesthetic appeal

Aesthetics matter as well. Windows do play an imperative role in ensuring that your house looks as beautiful and attractive as possible. Windows bring the most out of your house. There are different types of windows that can be installed depending on the overall exterior and interior of the house. Perfect color schemes can be chosen as well to ensure consistency. Thus, if you want to enhance the aesthetic appeal, make sure you install high quality windows.

  • Increase value

One of the major reasons why people do not choose high quality windows is the cost. Such windows can be expensive compared to the low quality ones. However, homeowners do not realize the long term benefits of installation of high quality windows. Real estate experts are firmly of the view that installation of quality windows can increase the value of any property. This is further substantiated by a number of statistics. Thus, if you want increased value of the property, spend money on good windows.

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How to choose the right window company?

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Windows are important. It ensures that your house remains not only cools during summers and warm during winters, but also adds to the aesthetic appeal. Windows normally serve multiple purposes. However, to avail the benefits, it is imperative that the right windows are installed.

Fortunately, there are many window companies which will not only provide installation services but other maintenance services as well. However, the abundance makes it difficult to make the right choice. Following are some of the major factors to consider in order to choose the right window company:

  • Experience

Experience is all that counts when it comes to window companies. It is a determinative factor which indicates the competence. Therefore, you must ask the professional service regarding how much experience it has in the industry. Furthermore, you may also inquire into the diversity regarding the said experience. Window companies which have serve commercial, residential and other types of projects must be preferred compared to those services which have not. Diversity means they are more experienced in dealing with different kinds of issues.

  • Practical training

There is a misconception that there is no training regarding maintenance and installation of windows. This is not true. Fortunately, there are many training programs which teach such services as to how window services can be delivered. Thus, every customer must ask the window service if any training has been acquired by the staff. Services like fonster have a number of trained staffs which ensure that quality is delivered to the customers in all aspects.

  • Price

Window services come in a wide range of prices. Each service will charge you a different amount. Therefore, it becomes important that you inquire into the service fee and charges that will be incurred during the process. This will help you to prepare a budget beforehand. You need to ask not only about the lump sum fee that will be required but also the mode of payment. Discounts must always be sought.

  • Equipment

Window installation and maintenance is not only dependent upon how skilled a particular service is. It even matters how good the equipment is. Therefore, you need to ask about the equipments which will be used in delivery of the service. There are different types and brands of equipments used by the window industry. Make sure the service you are hiring uses the best equipment in the market. This will have a direct and a positive impact on the results that you will receive.

  • Customer service

Customer service matters a lot. It will determine how satisfied you will be with the results. In order to ensure the best customer service, you can simply visit the office of the window company and evaluate how polite the staff is. You can also inquire into whether any emergency services are provided. If the customer service being provided by the window company is ideal, then you must choose such company. However, make sure you do a comparison before making the final choice.

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